30-Day return policy
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Wrap yourself in the effortless warmth of this oversized ribbed turtleneck sweater — a must-have for layering through the cooler months. With its relaxed silhouette and dropped shoulders, this piece blends comfort and softness while maintaining a clean, minimal aesthetic.
The thick ribbed neck provides ample coverage against the chill, while matching ribbing at the cuffs and hem offers structure to balance the oversized shape. The longer back hem adds extra coverage, making it perfect for pairing with leggings or slim trousers. Its soft-touch knit and generous fit invite you to move freely and layer with ease.
Whether worn at home or styled for brunch, this sweater delivers cosy appeal with modern simplicity.
Why Other Women Love This
Soft oversized fit for relaxed, all-day comfort
Thick ribbed turtleneck for warmth and structure
Drop-shoulder sleeves for easy layering
Side slits and longer hem offer extra coverage
Pairs well with leggings, denim or tailored pants
We have a 30-day returns policy, which means you have 30 days from receiving your item to request a return.
Our customer service is available for you trough email or via our contact page.
To keep your clothing looking its best:
From the Heart of Byron Bay
Inspired by the laid-back charm of Byron Bay, every Urban Kangaroo piece is designed to capture the essence of coastal Australia.
Whether you’re dressing for a busy city day or a relaxed beachside afternoon, each item brings the spirit of Byron straight into your wardrobe.
We currently ship to Australia . We’re expanding soon — join our newsletter to stay updated!
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). This is valid for orders before 5PM GMT+ 10
Shipping Time
After processing, estimated delivery times are as follows:
Total estimated shipping time : 4-13 business days
Please note: Shipping times may vary slightly due to carrier delays, peak periods, or customs clearance.
You’ll receive a tracking link by email as soon as your order ships.
Head over to our Track Your Order page and enter your tracking details. If you need help, just email us at support@urban-kangaroo.com .
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, Visa .
We process orders quickly, so contact us immediately at support@urban-kangaroo.com . If your order hasn't shipped yet, we'll do our best to help.
We offer a 30-day return policy from the day you receive your order. Items must be unused and in original condition. Full details can be found on our Returns Policy page.
Yes, customers are responsible for return shipping unless the item is damaged or not as described. Please contact us before sending anything back.
We’re so sorry! Please send a photo of the damaged item and your order number to support@urban-kangaroo.com , and we’ll sort it out right away.
You can reach us via email at support@urban-kangaroo.com . Our team is available Monday to Friday, 9:00 AM to 5:00 PM ACT and responds within 48 hours.