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Payment Policy & Contact Information

Last updated: June 10, 2025

At Urban Kangaroo, we’re committed to offering safe and flexible payment methods, combined with honest support whenever you need us.


Accepted Payment Methods

We currently accept the following secure payment options:

🇦🇺 Australia :

  • Visa, Mastercard & American Express – Secure card payments with instant processing

  • PayPal – Login-based checkout with buyer protection

  • Shop Pay – Fast, one-tap checkout for returning customers

  • Apple Pay / Google Pay – Available on supported devices

  • Afterpay / Klarna – Buy Now, Pay Later (if enabled in your region)

🛒 Currency: All prices are shown and billed in AUD based on your location.


Payment Security

We take your security seriously. All payments on our site are protected with SSL encryption, and we never store your payment details. Transactions are processed through trusted providers such as Shopify Payments and PayPal.


Issues During Checkout?

If your payment is declined or you experience technical issues, don’t worry — just reach out to our support team and we’ll help you complete your order.


Contact Information

We’re happy to help with any question — from payment and delivery to returns and product advice.

Urban Kangaroo – The Harv Company
📍 Lange Nieuwstraat 499a, 1971GE IJmuiden, The Netherlands
📧 support@urban-kangaroo.com
🕒 Monday to Friday, 9:00 AM – 5:00 PM ACT
⏱️ Response time: 48 business hours


Contact Form

Have a question? Ask us anything on our Contact Page or check out our help page