Last updated: June 10, 2025
At Urban Kangaroo, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find all relevant information about our shipping process.
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). This is valid for orders before 5PM GMT+ 10
After processing, estimated delivery times are as follows:
Australia : 3–10 business days
Please note: Shipping times may vary slightly due to carrier delays, peak periods, or customs clearance.
We ship orders Monday through Friday. Orders placed on weekends or public holidays will be processed the next business day.
Shipping is calculated at checkout based on your location and order value. We offer free shipping.
Once your order is shipped, you will receive a shipping confirmation with a track & trace link. You can also use our Track Your Order page to follow your parcel in real-time.
Please double-check your shipping details at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If your parcel is delayed or lost, please contact us at support@urban-kangaroo.com . We'll assist you directly and open an investigation with the courier if needed.
For information on returns, please visit our Returns Policy and download our Return of Goods Form.
Urban Kangaroo – The Harv Company
📍 Lange Nieuwstraat 499a, 1971GE IJmuiden, The Netherlands
📧 support@urban-kangaroo.com
