Last updated: June 10, 2025
This Privacy Policy describes how Urban Kangaroo ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.urban-kangaroo.com (the “Site”), or otherwise interact with any of our services (the “Services”).
For the purpose of this Privacy Policy, "you" and "your" means any user of the Site — whether you are a customer, a visitor, or another individual whose data we process.
Business name: The Harv Company
Website: www.urban-kangaroo.com
Company number: 75772450
VAT number: NL860391838B02
Address: Lange Nieuwstraat 499a, IJmuiden, Noord-Holland, 1971GE, The Netherlands
Email: support@urban-kangaroo.com
Phone: +31 636368119
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (CET)
Response Time: Within 24–48 hours on working days
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the "Last updated" date and post the new policy on our Site.
We collect data to:
Provide and improve our Services
Fulfil your orders
Communicate with you
Ensure secure, legal, and functional operation of our Site
Show personalised ads and marketing content
The information collected depends on your interaction with us and includes both data you provide and data we collect automatically (see sections below).
Contact Information: name, email, phone number, address
Order Details: billing, shipping info, payment confirmation
Account Details: username, passwords, preferences
Shopping Activity: items viewed, cart activity, wishlists, reviews, gift cards, referrals
Customer Support: messages and case history
When using our Site, we may collect:
IP address, device type, browser info
Pages visited, time spent on site, interaction logs
Cookies and tracking pixels (see Cookie Policy)
This data helps us optimise site performance, provide relevant content, and secure your session.
We may receive information from:
Shopify (store management)
Payment processors (e.g. Shopify Payments, PayPal)
Analytics and marketing tools (e.g. Google Analytics, Facebook Pixel, TikTok, Klaviyo)
Advertising networks
All data collected is used under our Privacy Policy and relevant data processing agreements.
Order Processing & Fulfilment: To process payments, ship products, and manage returns
Account Management: To help you log in, manage preferences, access loyalty points
Marketing & Ads: To send promotional content or show you relevant ads based on consent or legitimate interest (EEA: GDPR Art. 6.1.f)
Security & Fraud Prevention: To protect accounts and prevent misuse
Support & Experience: To respond to queries and improve functionality (EEA: GDPR Art. 6.1.f)
We use cookies and third-party tracking tools to:
Remember preferences and login status
Measure performance and interaction
Show you relevant ads on platforms like Google, Facebook, TikTok, Pinterest
See our full Cookie Policy or Shopify’s Cookie Use for details.
You may manage or block cookies through your browser. Blocking may impact the site’s performance.
We share personal data only as necessary, including:
Vendors and Service Providers: e.g. shipping partners, analytics providers
Marketing Platforms: Google Ads, Facebook/Meta, TikTok, Klaviyo
Legal & Business Purposes: Legal obligations, mergers, fraud investigation
With Consent: e.g. referral programs, social logins
We never sell your personal data. Data sharing for ads only happens with your consent or clear opt-out options.
Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you believe your child has submitted data, contact us to remove it.
While we use secure protocols (e.g. SSL), no system is 100% secure. We advise you not to send sensitive information via insecure channels.
We retain your data only as long as necessary to fulfil services or meet legal obligations (e.g. tax records for 7 years in NL/EU).
Your data may be transferred to and processed outside the EEA, including Australia and the US. In such cases, we use Standard Contractual Clauses or other lawful mechanisms to ensure your privacy is protected.
Depending on your location, you may have rights including:
Access to your data
Request deletion
Correct inaccuracies
Object to processing (e.g. targeted ads)
Data portability
Withdraw consent
File a complaint with your local authority
To exercise any rights, contact: support@urban-kangaroo.com
For questions or concerns about our Privacy Policy or practices, contact:
Urban Kangaroo – The Harv Company
📍 Lange Nieuwstraat 499a, 1971GE IJmuiden, The Netherlands
📧 support@urban-kangaroo.com
