Free shipping with Australia Post
30-Day return policyÂ
30-Day return policy
Responsive Email Support
Secured SSL Payments
We have a 30-day returns policy, which means you have 30 days from receiving your item to request a return.
Our customer service is available for you trough email or via our contact page.
To keep your clothing looking its best:
We offer a 30-day return policy. If for any reason you are not satisfied with your order, you can return it.
If you want to learn more about our return policy please click here: Refund Policy
We currently ship to Australia . We’re expanding soon — join our newsletter to stay updated!
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). This is valid for orders before 5PM GMT+ 10
Shipping Time
After processing, estimated delivery times are as follows:
Total estimated shipping time : 4-13 business days
Please note: Shipping times may vary slightly due to carrier delays, peak periods, or customs clearance.
You’ll receive a tracking link by email as soon as your order ships.
Head over to our Track Your Order page and enter your tracking details. If you need help, just email us at support@urban-kangaroo.com .
We accept American Express, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, Visa .
We process orders quickly, so contact us immediately at support@urban-kangaroo.com . If your order hasn't shipped yet, we'll do our best to help.
We offer a 30-day return policy from the day you receive your order. Items must be unused and in original condition. Full details can be found on our Returns Policy page.
Yes, customers are responsible for return shipping unless the item is damaged or not as described. Please contact us before sending anything back.
We’re so sorry! Please send a photo of the damaged item and your order number to support@urban-kangaroo.com , and we’ll sort it out right away.
You can reach us via email at support@urban-kangaroo.com . Our team is available Monday to Friday, 9:00 AM to 5:00 PM ACT and responds within 48 hours.
