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30-Day return policy
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Embrace the cooler months in this chunky knit turtleneck sweater, designed for effortless warmth and everyday layering. Featuring a richly textured weave, this piece combines softness with structure, delivering a cosy yet polished silhouette. The high roll neck adds both style and insulation, making it ideal for chilly mornings and crisp evenings.
Crafted with a mid-weight knit and a relaxed fit through the body and sleeves, this sweater is perfect for layering over tees or under coats. The ribbed collar, hem and cuffs add subtle contrast while keeping warmth in. Pair it with high-rise denim or layer over a slip skirt for a versatile look that carries you through winter in comfort.
Whether you're headed to the office or lounging at home, this piece offers both comfort and confidence without sacrificing style.
Why Other Women Love This
Soft-touch knit with a rich textured pattern
Warm high neck for extra seasonal coverage
Relaxed shape ideal for layering
Ribbed trim adds structure and shape
Pairs effortlessly with jeans or skirts
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We have a 30-day returns policy, which means you have 30 days from receiving your item to request a return.
Our customer service is available for you trough email or via our contact page.
To keep your clothing looking its best:
From the Heart of Byron Bay
Inspired by the laid-back charm of Byron Bay, every Urban Kangaroo piece is designed to capture the essence of coastal Australia.
Whether you’re dressing for a busy city day or a relaxed beachside afternoon, each item brings the spirit of Byron straight into your wardrobe.
We currently ship to Australia . We’re expanding soon — join our newsletter to stay updated!
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). This is valid for orders before 5PM GMT+ 10
Shipping Time
After processing, estimated delivery times are as follows:
Total estimated shipping time : 4-13 business days
Please note: Shipping times may vary slightly due to carrier delays, peak periods, or customs clearance.
You’ll receive a tracking link by email as soon as your order ships.
Head over to our Track Your Order page and enter your tracking details. If you need help, just email us at support@urban-kangaroo.com .
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, Visa .
We process orders quickly, so contact us immediately at support@urban-kangaroo.com . If your order hasn't shipped yet, we'll do our best to help.
We offer a 30-day return policy from the day you receive your order. Items must be unused and in original condition. Full details can be found on our Returns Policy page.
Yes, customers are responsible for return shipping unless the item is damaged or not as described. Please contact us before sending anything back.
We’re so sorry! Please send a photo of the damaged item and your order number to support@urban-kangaroo.com , and we’ll sort it out right away.
You can reach us via email at support@urban-kangaroo.com . Our team is available Monday to Friday, 9:00 AM to 5:00 PM ACT and responds within 48 hours.
